When placing an order, the agreement of purchase is reached when your payment has been transferred.
All prices are inclusive of VAT.
All deliveries are handled by our courier partners. Once the payment is confirmed, goods are shipped and customer is provided with tracking information. It takes 3 working days to deliver in major cities and 3-5 working days in remote areas and towns.
30 Days return and refund policy
Customer can return the carpet within 30 days and can get the full refund. We pay for returns courier fees as well. The carpet has to be in unaltered condition and should not have been used. You have to package the carpet the same way as it was when you received it. More information on returns policy page.
Multiple payments options accepted through payfast, paygate, yoco, snapscan, zapper, visa, mastercard, credit cards, debit cards, ozow, eft.
If you don’t like to use a credit card you can do an EFT in our bank accounts.. You have to pay the complete amount in 1 working day or you order will be discarded. Always state your order number when paying. Order will be dispatched once the payment have been cleared in our bank account.
Customer will receive a valid tax invoice for each purchase.
Confidentiality when handling personal information
When placing an order or registering as a customer we will store your personal information. By doing this you accept that we store the information we need to complete the handling of your order and give you the best service you expect from us. Prime Persian.com will not give any personal information to any third party.
Prime Persian shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
Card acquiring and security
Card transactions will be acquired for (Your Company) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Prime Persian separately from card details which are entered by the client on payment gateway’s secure site. For more detail on payment gateway, kindly visit relevant site.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Prime Persian takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Prime Persian chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
What if i communicate with Prime Persian electronically?
When you send an email to Prime Persian or visit the web site, you are communicating with us electronically. When you send an email to Prime Persian , you consent to receive communications from us electronically in response. Please note that this does not constitute opting in to our email or direct mail lists. Prime Persian may communicate with you by email, by updating or posting notices on the web site. You agree that all agreements, notices, disclosure and other communications that Prime Persian provides to you electronically satisfy any legal requirement that such communication be in writing. All communications with Prime Persian become the property of Prime Persian.
What information does Prime Persian collect?
In order to serve you better, Prime Persian collects and stores your personal information when you: (i) create an account (ii) sign up to be notified of special deals like discounts and exclusive offers; or (iii) enter a contest or promotion on our site. An account is created when you do one of following things: make a purchase on Prime Persian, create a wish list on Prime Persian , or register for an account on Prime Persian, or enter certain Prime Persian sweepstakes. When creating an account, we ask you for your first and last name, your e-mail address, a password, and perhaps some other similar information. If you are making a purchase, we will additionally ask you for your billing address, shipping address, and credit card information.
Our system also may gather information about the areas you visit on our site as well as the IP address you use to connect to our site..
What does Prime Persian do with this personal information?
Your information is used to process your orders and personalize your shopping experience on Prime Persian, for internal purposes and to comply with any legal requirements. By storing your personal information on a secure server, Prime Persian is able to shorten your checkout process and allow you to check your order status online.
At Prime Persian, we also review what kinds of products appeal most to our customers as a group. This statistical information helps us improve our offering in the same way that other companies change their catalog based on what sells best. We may also use information about the kinds of products you buy from Prime Persian to make other marketing offers to you. Of course, you always have the option to opt-out from receiving such offers (for instructions on how to opt-out, please see below).
How does Prime Persian safeguard my personal information?
Prime Persian has implemented a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights. When you place orders or access your personal information, we offer the use of a secure server.
How does Prime Persian use my e-mail address?
Your e-mail address is used to create and identify your account on Prime Persian. Your e-mail address is also used by Prime Persian to correspond with you about any orders that you may place or to notify you with the results of any contests you may have entered. We may also use your e-mail address to notify you about important functionality changes to the Web site, new Prime Persian services and special offers and promotions we think you’ll find valuable. If you would rather not receive this information, or would like to opt-out of receiving e-mail of this kind, simply click on the “Unsubscribe” link that appears at the bottom of any email and follow the simple instructions to have your email address removed from the list of customers who receive notices of new functionality, services, special offers and promotions.
If you have any questions please contact firstname.lastname@example.org
Use Of the Site
This site, or any portion of this site, may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose that is not expressly permitted by Prime Persian and its affiliates reserve the right to refuse service, terminate accounts and/or cancel orders in its discretion including, without limitation, if Prime Persian believes that customer conduct violates applicable law or is harmful to the interests of Prime Persian and its affiliates.
All content and any compilations thereof included on this site, including, but not limited to, text, graphics, logos, icons, images, audio clips and software, is the property of Prime Persian, or its content suppliers and is protected by South African and international copyright laws. All software used on this site is the property of Prime Persian or its software suppliers and protected by South African and international copyright laws. The content and software on this site may be used as a shopping resource only. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.
Prime Persian and Prime Persian Logo is trademarks of Prime Persian CC, registered company in South Africa. Prime Persian graphics, logos and service names are trademarks of Prime Persian.
This site is provided by Prime Persian on an “as is” basis. Prime Persian makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content materials or products included on this site.
This site is created and controlled by Prime Persian in the Johannesburg South Africa. As such, the laws of the Republic of South Africa will govern these disclaimers, terms and conditions without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time.
Limitation of Liability
Prime Persian reserves the right to cancel any customer order that is found to have a pricing error due to a web site programming bug or typographical error on it web sites or print catalogs.